Responsible for the protection of your personal data: SHELMEX, with address in Guadalupe, Nuevo León, Mexico.
Email: email@example.com or visit our website shelmex.com.
We inform you that, in order to comply with the purposes set forth in this privacy notice, sensitive personal data will be collected and processed, such as those that refer to: name, telephone number, email, knowledge of the customer’s taste or preference for commercial products and/or services. Being considered as sensitive data according to the Federal Law on Protection of Personal Data Held by Private Parties.
Your personal data will be used for the following purposes:
To provide the services and/or products that you have requested, such as informing you about changes in them, evaluating the quality of the service, contracting, conducting studies on consumption habits, marketing, advertising, commercial prospecting and statistics. Where appropriate, matters accounting, legal and banking and security of shelmex.com.
In this section, we list some means through which SHELMEX accesses your Personal Data:
The Owner of the Personal Data will have the following rights:
You may exercise the rights indicated in the preceding paragraph and all other rights conferred by the Federal Law on Protection of Personal Data Held by Private Parties, by contacting SHELMEX via email firstname.lastname@example.org or by sending a communication to Guadalupe, Nuevo Leon, Mexico. The Legal Affairs and Governance Management will be responsible for issuing the guidelines for the attention of requests, queries and claims before which the Holder can exercise their rights to know, update, rectify and delete Personal Data and revoke the authorization of Treatment of Personal information.
In case you wish to exercise the ARCO rights (access, cancellation, rectification and opposition to the processing of your personal data) or revoke the consent you have granted to SHELMEX, for the Processing of your Personal Data that rests in our databases, You must contact SHELMEX through the Service Channels and generate the request for Personal Data consultation. For the above, it is necessary that at the time of generating the request, (a) Send the documents that prove the identity of the Holder or the personality of the representative, (b) The name and address of the holder, (c) The clear description and of the Personal Data with respect to which the owner seeks to exercise any of the rights, (d) The express statement to revoke their consent to the processing of their personal data and therefore, so that they are not used (e) any other element or documents that facilitate the location of Personal Data. If the request of the Holder of the Personal Data is not clear, erroneous or incomplete, SHELMEX may ask the Holder to provide additional information to meet his request within five (5) business days following receipt of the request, otherwise If the Holder responds within ten (10) business days to the request for additional information, his request will be deemed not submitted.
SHELMEX will notify the Holder, via email or any means it deems appropriate, within a maximum term of twenty (20) business days from the date of receipt of the decision adopted, so that if it is appropriate, will make the same effective within fifteen business days following the date on which the response is communicated. When it is not possible to attend the consultation within the terms established in the previous paragraph, the previous terms may be extended only once for equal periods and this situation will be communicated to the Holder, indicating the reasons for the delay and indicating the date in which will answer your query.
Claim for rectification, cancellation or opposition of Personal Data
In the event that you wish to file a claim for rectification, cancellation or opposition of Personal Data, you must contact SHELMEX through the Service Channels and SHELMEX will attend to your request in the same terms as the previous section of this instrument.
If you state, through any of the Service Channels, that you do not wish to receive advertising, SHELMEX will proceed to make your request effective. In case the Holder confirms that he wants his SHELMEX account to be deleted, please send us an email to email@example.com with the request to delete the account.
The deletion of the SHELMEX account will result in the deletion of all your Personal Data, causing the loss of all your purchase history as well as any refund or discount coupon, and any other personal information that SHELMEX has of the Holder.
The request to oppose the information and the revocation of the Consent will not proceed when there is a legal, contractual or commercial duty for you to remain in our database.
Cookies are small text files containing a unique identifier that are stored on the computer or mobile device through which you access the Site so that they can be recognized each time you use the Site.
When someone visits shelmex.com, we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behavior patterns. We do this to track things like the number of visitors to various parts of the site and interactions with the site. This information is processed in a way that does not identify anyone. We do not make, and we do not allow Google to make, any attempt to discover the identities of visitors to our website.
This policy will apply from February 30, 2022 and your Personal Data will remain stored only for the time required by Law, or for the fulfillment of the purposes that have been authorized by you. This Policy may be modified by SHELMEX at any time. Notwithstanding the foregoing, SHELMEX will inform you, by the means it deems appropriate, of any substantial change before said modification becomes effective.